Shipping Policy
Last Updated: July 2026
At PharmaTropics, we are committed to delivering our products safely, efficiently, and reliably to customers around the world. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order through our website, you agree to the terms outlined below.
1. Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
During periods of high demand, holidays, or promotional events, processing times may be slightly extended.
2. Worldwide Shipping
PharmaTropics proudly offers worldwide shipping.
We work with trusted international shipping partners to ensure your order is delivered as quickly and securely as possible.
If your country is unavailable during checkout, please contact us at info@pharmatropics.com, and we will do our best to assist you.
3. Estimated Delivery Times
Delivery times vary depending on the destination and local shipping conditions.
Estimated delivery times are:
- The Netherlands: 1–3 business days
- Europe: 2–7 business days
- North America: 5–10 business days
- South America: 7–15 business days
- Asia: 5–12 business days
- Australia & New Zealand: 7–15 business days
- Africa: 7–20 business days
- Rest of the World: 7–20 business days
Please note that these delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs are automatically calculated during checkout based on:
- Destination country
- Package weight
- Shipping method
- Order value
All applicable shipping charges will be clearly displayed before your payment is completed.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow up to 24 hours for tracking information to become active.
6. Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the sole responsibility of the customer.
PharmaTropics has no control over these charges and cannot predict their amount.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
PharmaTropics cannot be held responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete address information.
8. Lost, Damaged or Delayed Shipments
If your order is lost, arrives damaged, or experiences an unusual delay, please contact us as soon as possible at info@pharmatropics.com.
We will work closely with the shipping carrier to investigate the issue and, where appropriate, provide a suitable resolution.
9. Delivery Responsibility
Ownership and responsibility for the products transfer to the customer upon successful delivery to the shipping address provided during checkout.
Customers are responsible for ensuring someone is available to receive the shipment where required.
10. Force Majeure
PharmaTropics shall not be held liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Extreme weather conditions
- Customs inspections
- Transportation disruptions
- Government restrictions
- Strikes
- Pandemics
- Other force majeure events
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
PharmaTropics
Website: www.pharmatropics.com
Email: info@pharmatropics.com